FAQs

What is TitleClose.com? 

• We are happy you asked!  TitleClose.com is a web-based, consumer friendly, open, informative and transparent platform for everyone – consumers, Realtors, Lenders, all customers – to shop for the latest products and services from title and settlement providers across the nation.
• If you are a consumer, TitleClose.com provides you with a streamlined shopping experience for all of your title needs!  Please feel free to peruse and compare the title agents that provide services in your area.  
• With an average of more than 15 years of expertise in the industry, we not only envisioned, but built, a world-class platform to empower consumers and support service providers in the first online real estate marketplace. We are also proud to say that we are a certified woman owned business through the Women’s Business Enterprise National Council (WBENC).

How much will I be charged?
If you are a consumer, there is no charge for using our site!  TitleClose.com is 100% free for the consumer shopping experience; there is no click-through charges or order fees.  Feel free to browse at your leisure!

What is a title agent or title company?

• Title agents and/or title companies are a necessary part of the home buying process.  They are responsible for examining the title to said property in order to check for any defects, such as a claim or judgment against the property.  Once the title company performs their search for defects and confirms ownership, they give the lender the clear to close. 

What is a closing?

• A closing is the finalization of your real estate transaction or purchase.  During the closing, the buyer and seller sign all necessary documents, the money passes to the seller, and the buyer gets the property.

I need help – who can I contact?

• No problem!  We are here to help!  Call the TitleClose.com team:  We are here for you - 1-855-265-3765.
• Not a fan of the phone?  Check out our Chat feature located on the bottom left hand side of Titleclose.com, or you can submit your issue online by selecting the action drop down menu and selecting “Help” and we will respond. Or, you may email us directly:  Help@titleclose.com
• Please identify your preferred method of communication, so we may respond to you accordingly.  
• Our help hours 8am-8pm Monday through Friday and by appointment on Saturdays and Sundays.  If a representative is not immediately available to assist, we will contact you as soon as possible, during business hours.

How can I write a review on an experience I have had with a particular company?

• Easy!  In just a few easy steps, you can write a review:  Search for the company you would like to write the review for.  Select “Rate & Review”.  A form with the company’s name will pop -up that you will fill out. Once you’ve submitted your review, it may take up to 48 hours for it to appear on our site.  

When an order is placed, how will I be notified?

• You will receive a confirmation email to the email address you specified during the order process.  The email will include all of the pertinent details surrounding the order.

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Where will I receive notifications from TitleClose.com?  

• You will receive all important email notifications to the email address you specified during the order process.  Please review all emails carefully, as they may contain time-sensitive information and instructions, and may require some action from you.  We want you to have a great closing experience!

What if I changed my mind and I would like to cancel my order with the Title Company? 

• Contact the title company directly by using the contact information in the email you received confirming your order.  Titleclose does not have access to orders that get sent to the title company.

I placed my order, what can I expect next?

• Thank you for shopping with TITLECLOSE!  We will email you a confirmation of order placement.  You will also received an email from the title company where your order was placed.  If you do not receive their email, please contact them directly.

What is a Single Family home?

• A single-family detached home, also called a single-detached dwelling, single-family residence (SFR) or separate house is a free-standing residential building. It is defined in opposition to a multi-family residential dwelling.

What is a Condo?

• A condominium, frequently shortened to condo, is the form of housing tenure and other real property where a specified part of a piece of real estate (usually of an apartment house) is individually owned.

What is 2 Family home?

• A house divided either vertically and designed for two families living side by side but separated by a party wall or horizontally and designed for two families occupying separate apartments one above the other —called also duplex house.

What is 3 Family home?

• A house divided either vertically and designed for three families living side by side but separated by a party wall or horizontally and designed for two families occupying separate apartments one above the other. 

What is a 4 Family home?

• A house divided either vertically and designed for four families living side by side but separated by a party wall or horizontally and designed for two families occupying separate apartments one above the other.

What is a Coop?

• Co-ops are not considered real property. When you buy into a co-op, you become a shareholder in a corporation that owns the property. As a shareholder, you are entitled to exclusive use of a housing unit in the property.​